Account Information
To register an account on ROUND8, you can use these following methods:
1. Sign up with your email address
Users can sign up using your email account by simply entering the email address and create a new password, then press "Create New Account". An "Activation code" will be sent to the user's email account to confirm first time login within 10 minutes
2. Sign up with a Google account.
If you already have a Google account, press the "Login with Google" button, then select the Google account you want to link with ROUND8. The system will send an "Activation code". Please check your Google account to verify login first time login.
If you cannot register on ROUND8 platform, please follow these steps:
1. Check whether you have input the right email address
2. Check if your password meet the password requirements
3. If you have not received the code within 10 minutes, please contact customer service and provide necessary information such as email address used to register the account, which software platform are you using, or any specific part you stuck on.
If you cannot login, please follow these steps:
1. Make sure you enter the correct email address, username, and password
2. Try resetting your password
Registering an account with ROUND8 is a one-time process, and users will have permanent account status. The system is required by law to store member information; therefore, accounts cannot be deleted from our database. However, if users no longer wish to use ROUND8 services, they can simply delete their listings and remain inactive. No information will be shown to active users.
Ensure that you have entered the correct email address, then press 'resend code'. An email will be sent to your account within 10 minutes. If you have not received the code by then, please contact our customer service team.
To make change to your account detail:
1. Click 'My account' on the top right of your screen
2. Click 'Account details
3. Make changes to your account details
4. Press 'Save changes'
You can contact our support team through:
1. Email: contact@round8-th.com
2. Line account: QR code and Line ID
Users are limited to one account unless expressly permitted. If you require more than one account, contact us via email or enquiry page, and we will assess your request
You can reset your password through the following method:
1. Click 'forgotten password' on the login screen
2. Enter username or email address, and click 'Reset password'
3. A link will be sent to your email address to help reset your password. If you have not received the code within 10 minutes, please try again or contact our customer service team
To change your password if you’re already logged in:
1. Click 'My account' in the top right of ROUND8
2. Select 'Account details'
3. Enter your current password and new password
4. Click 'Save Changes'.
Payment Information
ROUND8 only accept two methods of payment:
1.Cash
2.QR code payment
Cash payment: Between a 5 to 20 business days
QR code: Within 24 hours after the payment
ROUND8 provides "check up service" for free. However, we only check whether this item is real product or not and outerior of the product only. Upon agreeing on 'terms and conditions', the platform will not take any responsibility in return or refund of the product.
Registering an account with ROUND8 is a one-time process, and users will have permanent account status. The system is required by law to store member information; therefore, accounts cannot be deleted from our database. However, if users no longer wish to use ROUND8 services, they can simply delete their listings and remain inactive. No information will be shown to active users.
Buying Information
Users can save/add to favourite items by pressing the heart shape 'Add to wishlist' button next to/under the products of interest
Returns and refunds are solely subject to the agreement between buyers and sellers. Once the 'terms and conditions' are accepted, the platform assumes no responsibility for any return or refund related to transactions.
The C2C chat system is a communication platform that allows users/customers to communicate directly with each other. ROUND8's C2C chat system enables buyers and sellers to exchange messages through text on ROUND8's web app.
To access the C2C chat system:
1. Click 'My account' on the top right of your screen
2. Scroll down and click 'Messages'
ROUND8 platform provide a rating system for each sellers, along with the inspection service for free. However, we only inspection the outerior of the product.
Selling Information
To list item: 1. Click 'My Account' in the top right of ROUND8 2. Select 'Vendor dashboard'. You will need to create a vendor account before you are eligible to list items 3. Scroll down to 'Products' and press '+ add new product' 4. Input products's name, detail, location, price, and upload the picture 5. Proceed to click 'Post for listing' (there is no listing fee!).
To register a seller account, please follow these steps:
1. Go to ROUND8 registration page and select "become a vendor" option
2. Enter required information and press "register"
3. Enter store address and select "Continue"
4. Payment setupÂ
Contact Our Support Team
To edit your listed items: 1. Go to 'Vendor dashboard' 2. Scroll down to product section and click 'Pending review' 3. Press either 'Edit' to edit your listed product or 'Delete' to permanently deleted your listed product
Here the list of allowed and prohibited product categories on ROUND8: - Allowed ..... - Prohibited .......
Make sure your file type is .... or .... and the file size is less than 2GB
Delivery Information
To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received. Visit : https://round8-th.com/track-order
ROUND8 do provide a 'check-up service' for free. However, if the item is not delivered or damaged, please contact our customer service team.
ROUND8 do provide a 'check-up service' for free. However, if the item is not delivered or damaged, please contact our customer service team.
If you failed to receive your order on the first delivery attempt, it will be redelivered to you. Please expect another delivery attempt in 2-3 days.
